Most web hosts allow email piping to program since it is a very basic, but important feature. In fact, most help desk software out there relies on it since tickets automatically get created or updated in the system when someone simply emails the support email address. This is email piping and is common everywhere.
In our case, it’s needed for the Email to SMS feature since it takes the incoming email when someone replies to it and sends it as a SMS to the user who texted your number.
However, there are some web hosts that don’t allow it. Most controls panels offer a very easy way of doing it, which we outline in our installation instructions. All web hosts running cPanel allow it. If not, contact your host to help you setup email piping or to see if there is another way to get that setup.
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